Why we use tickets in a distributed team

Posted on February 17, 2015

I had a discussion with a client, and strangely found myself arguing in favour of tickets. Maybe it is just because I am contrarian :-).

I dislike debating about hundreds of open tickets more than most people. I tend to recommend using fewer tools. If we were sitting in the same office, I would stick some post-its on the wall.

Why do we stick virtual stickies on a virtual wall?

In the spirit of tools, I’m not going to recommend any. For this purpose, the fewer features it has, the better.

Let me recommend some anti-features instead:

So we are on the same page, I don’t want tickets either. Having a few of them on a virtual board just makes it easier for all of us to track what we’re doing now, and what we’re working on next.

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